If you have any questions, comments or concerns, please contact us:
Do I have to submit any personal information when I visit the CWLA website?
- By mail:
- 2345 Crystal Drive, Suite 250
- Arlington VA 22202
- Web Assistance Form
- By phone:
- By fax:
- By e-mail:
No. You don't need to give us any identifying information about yourself in order to access most of the CWLA website. You can visit our pages and learn about our programs and services without sharing any personal information.
Does CWLA collect any non-personal information from its website visitors?
Yes. Whenever you access CWLA's website to read or download information, CWLA collects certain non-identifying information from you. This information includes the number assigned to your computer whenever you access the internet (your "IP address"), the name of the domain from which you access the Internet (i.e. Aol.com), the time and date you access our site, the web pages you accessed, and the Internet address of the website from which you linked to the CWLA website.
None of this non-personal information allows us to identify or contact you. We use this information to help us evaluate how our website is being used. By gathering this information, we can learn, among other things, how many people visit www.cwla.org, which CWLA pages are most and least popular, and which other websites are the most frequent referral sources for the CWLA website. We use this information to make our web pages more useful to our visitors. We may also use the information to direct general marketing strategies, but will not market to you individually.
When does CWLA collect personal information from its visitors?
If you decide to take advantage of some of our online services, we may collect from you certain identifying information. For example, if you register for one of our conferences online, purchase one of our publications, complete an online survey, or use any of our other interactive forms, you will be asked for your name, address, email address and perhaps other personal information. Please remember that you can always choose not to participate in services requiring the submission of such information.
How might CWLA use the personal information that is collected?
The information we collect is used to improve the content of our web page, to send out mailings with information on new products and services or upcoming events, and to contact consumers for marketing purposes. We may also share this information with other reputable organizations to help them contact consumers for marketing purposes.
If you do not want us to share your personal information with other companies or organizations, please let us know by writing, phoning, or emailing us at the addresses listed above. Also, please contact us if you'd like to change or correct the information you've provided us.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
If you are a donor we will not sell or rent your name, address, or e-mail to any other organization. CWLA produces an annual report listing names only of donors giving $500 or more annually. Please contact us if you wish to make your contributions anonymously and do not wish to be listed by name in this report.
How does CWLA protect security and confidentiality?
To protect your privacy, we use technologies and processes such as encryption, access control procedures, network firewalls, physical security and other measures. In addition, we allow only authorized employees or agents access to personal information. Although we cannot guarantee there will be no unauthorized access to personal information, these measures increase the security and privacy of information traveling to, from and within www.cwla.org.
Who can I contact with privacy questions?
If CWLA makes any changes to this policy, we will post them on this page. Because we will post changes without notice, please check back here periodically.
How does CWLA protect the privacy of children?
CWLA is very concerned about the privacy of any children who might visit our site. We will not knowingly collect or maintain any personal information about children without first getting parental consent. If we are notified that we have inadvertently collected personal information about any child, we will immediately delete that information from our database. Please contact us if you are aware of information being provided by a child.
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