Preparing to Measure Outcomes: A Guide to Developing Quality Assurance in Human ServicesBy:
This comprehensive guide leads users through the process of incorporating evaluations into their organization's quality assurance system. The guide analyzes the three quality-based functions of management, assurance, and improvement, each of which is at the core of a quality system; defines the roles of quality professionals; and outlines the quality assurance process, presenting the phases in a clear step-by-step format. Preparing to Measure Outcomes can be used as a reference for quality assurance professionals and experienced evaluators, a self-study manual for quality assurance beginners, or a textbook for courses or workshops teaching quality assurance methods.
CWLA Stock Number: 8500
Publication Date: 2003