Child Welfare League of America

Preparing to Measure Outcomes: A Guide to Developing Quality Assurance in Human Services

By:
Phyllis Johnson
Teresa Kilbane
Laura Pasquale


Preparing to Measure Outcomes: A Guide to Developing Quality Assurance in Human Services This comprehensive guide leads users through the process of incorporating evaluations into their organization's quality assurance system. The guide analyzes the three quality-based functions of management, assurance, and improvement, each of which is at the core of a quality system; defines the roles of quality professionals; and outlines the quality assurance process, presenting the phases in a clear step-by-step format. Preparing to Measure Outcomes can be used as a reference for quality assurance professionals and experienced evaluators, a self-study manual for quality assurance beginners, or a textbook for courses or workshops teaching quality assurance methods.

Price: $24.95
CWLA Stock Number: 8500
Publication Date: 2003
ISBN-13: 9780878688500

This item cannot be ordered. Contact Bill Robertson at 703-412-3163 for more info.