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Effective Supervisory Practice Fact Sheet
Guiding Principles
The Walker Trieschman Center is committed to the provision of quality services to high-risk youths and their families through the development of a competent workforce. A critical factor in retaining competent workers is the supervision they receive. The principles guiding the delivery of these courses are that effective "state of the art" treatment and service provision for children, youths, and families requires:
- Highly competent, well-trained supervisors;
- Commitment from leadership to the development of competent supervisors;
- Structured, consistently implemented procedures that address each staff person's needs;
- Respect for diversity; and a commitment to cultural competence;
- A focus on continued growth and development through maximizing strengths, and;
- A comprehensive team approach.
Program Description
Supervisors set the pace and tone for human service organizations. Their role has grown in importance in these days of continued employee turnover and increased litigation. Having well-trained supervisory staff can reduce an agency's risk while improving its overall effectiveness.
The Effective Supervisory Practice program comprises two 18-hour courses that complement each other but also stand alone. Those attending gain valuable skills and knowledge in "managing from the middle."
Developed by Floyd Alwon, Ed.D., director of the Walker Trieschman Center, this competency-based program employs a dynamic "action plan" approach to help participants implement effective strategies and techniques. Participants confront and handle actual problem situations experienced in supervision and learn to arrive at their own useful conclusions.
Course Content
Course I
- The role of the middle manager
- Managing problems
- Constructive confrontation
- Supervisory relationships
- Behaviors of competent supervisors
- Effective communication
- Structuring the supervisory session
- Team building
- Conducting effective meetings
- Stress and time management
Course II
- Recruiting and screening
- Interviewing and hiring
- Orientation
- Training
- Personnel evaluation
- Progressive discipline
- Managing conflict
- Termination
- Managing change
- Managing agency-wide crisis
More Information
For information on our published curriculum, open-enrollment courses nationwide, or bringing this program to your agency, please contact the Walker Trieschman Center at 617-769-4010 or e-mail at wtc@cwla.org.
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