From: CWLA Member Exclusives
Subject: National Center for Field Consultation

Looking for a little help? CWLA's publications and conferences aim to provide guidance on all the issues important to child welfare agencies, but if you're looking for more individualized attention, CWLA's consulting arm, the National Center for Field Consultation (NCFC) can provide the advice and technical assistance you need. Because consultation is best approached as a collaborative process, NCFC works directly with an agency's staff, administrators, and board members to develop creative and effective approaches to practice improvement, service delivery, administration, and leadership.

Center staff are skilled at communication, group facilitation, planning, program administration, evaluation and assessment, research design, and analysis. They regularly draw upon CWLA's public policy, program, research, and library resources to stay abreast of practice innovations, legislative changes, and promising program and management models.

NCFC can provide consultation in a number of different areas including:

• Accreditation Support and Assistance for Public and Private Agencies		• Managed Care Consultation and Technical Assistance
• Evaluation of Programs, Agencies, and Systems		• Facilitation of Multisystem Collaboration
• Agency Crisis Management		• Human Resources
• Board Orientation and Development		• Marketing and Customer Service
• Continuous Quality Improvement		• Practice Evaluation and Improvement
• Coping with Child Welfare Litigation		• Strategic Planning
• Facility Planning

Every CWLA membership category has a correlating discount for consultation services, and Member Benefit Days (Full/Provisional Members) may also be used. If you'd like more information, call 202/942-0287 or visit www.cwla.org/consultation.

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