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CWLA Career Center Job Listing #3284

Position Title:  

Administrative Assistant - Family Services

Family Support Services of North Florida, Inc.
Job Location:  
Date Posted:  


Job Level:  
Not Specified
Job Category:  
Not Specified
Job Status:  
Not Specified
Salary Range:  

Not Specified

Job Description:  

Support the Independent Living/Family Services staff and clients. Responsibilities include, but are not limited to, various administrative and clerical tasks, managing calendars, greeting guests, and backup for the Customer Service Specialist.

Education High school diploma or GED required.
Experience Two or more years experience in a clerical, data management or related field.

Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:
• Organize files and records.
• Perform basic arithmetical calculations.
• Correct spelling, punctuation and grammar.
• Type letters, memoranda and other standard business forms in correct format.
• Handle telephone calls in a courteous and effective manner.
• Plan, organize and coordinate work assignments.
• Communicate effectively.
• Establish and maintain effective working relationships with others.
• Read and interpret documents such as contracts, manuals, journals, and financial reports.
• Communicate effectively with staff.
• Write reports and correspondence.
• Speak effectively before small and large groups.
• Calculate figures, amounts, and percentages
• Solve problems and deal with a variety of variables with a minimum of direction.
• Interpret a variety of instructions furnished in written or oral form.

Knowledge of:
• Standard business formats and styles for letters and business forms.
• Office procedures.
• Correct spelling, punctuation, grammar, basic arithmetic.
• Basic filing practices.
• Techniques for handling telephone calls in a courteous and efficient manner.
• Skill in typing.
• Microsoft Office programs, including Visio and Publisher
Licensure, Certification, and/or Registration Valid driver’s license.
Other Requirements • Clear a Level II background screening.
• Clear a reference check (professional and personal)
• Clear a local background check from the county in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Records check.
• Provide proof of, and maintain a minimum personal auto liability insurance level $100,000/$300,000.
• Provide a copy of all certifications and degrees prior to your first day of employment.
Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit

Job Duties
Essential Duties % of Time
Maintain records on the incoming correspondence and action documents (i.e. Timesheets) and follows up on work to ensure timely reply or action.

Maintain alphabetical and chronological files and records of office correspondence, documents, reports and other materials in organized file.

Provide support to Independent Living/Family Services’ clients and staff (i.e. preparing reports and weekly summaries).

Serve as a back-up to the Live Scan Specialist as needed. 10%
Assist in special projects upon request. 35%
Backup to the Customer Service Specialist. As needed.
Perform other duties.
As needed.
Supervisory/Decision Making Authority
Does the position require customary supervision and management of at least 2 or more full-time employees? 0 Yes 1 No

Enter the number of direct reports and their position titles: N/A

Two examples of the most common decisions made independently by this position on a regular basis without following prescribed procedures are as follows:

1. Determine how to best manage daily workload.
2. Determine whom to route phone calls to.

Contribution and Impact
Ensure proper support and assistance is provided to Independent Living/Family Services Department staff and clients.
Strategic Value
This position is essential in ensuring the goals of the Independent Living/Family Services Department are consistently being achieved,

Sitting R Standing P Walking R Lifting R (Specify) Carrying R Kneeling P
Pushing/Pulling P Bending/Stooping P Climbing R Reaching P Crawling/Crouching R
Grasping R Turning P Repetitive Motions R Color Recognition R Depth Perception R
Reading R Hearing R Other (describe) __

HAZARDS: (X=Potential Exposure)
Proximity to moving mechanical parts _ Electrical current __
Toxic or caustic chemicals __ Radiation ___ Biohazards (airborne or contact) ____ Housekeeping and/or cleaning agents _X__ Flammable, explosive gases ____ Human-borne pathogens X Other: __

SKILL REQUIREMENTS: (R=Required P=Preferred)
Drive motor vehicle R Prepare food ____ Typing/Keyboard R Word processing software R Data base software R Spreadsheet software R Other software R Calculator R Operate office machines R (Fax, Copier) Verbal communication (including telephone) R Written communication (including composition) R Public speaking/group presentations P Team-oriented and collaborative interpersonal relationships R Respectful client relationships R Client assessment and evaluation R Retrieve and compile information R Verify data R Maintain records R Organize and prioritize information R Analyze and interpret
information R Investigate, evaluate and recommend action R Basic mathematical concepts (add, subtract, multiply, divide) R Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) R Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) P Reasoning and logic R Sensitivity to service population’s cultural and socioeconomic characteristics R

FSSNF provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If an accommodation is needed in order to participate in the application process, please contact the appropriate servicing human resources office.

Resumé Required:  
Cover Letter Required:  
Application Required:  


Contact Name/Address:  

Contact (Phone):  
(904) 421-5800
Contact (Fax):  
(904) 562-7120
Contact (E-mail):

Additional Info:  

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