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CWLA Career Center Job Listing #3272

Position Title:  

Quality Management Specialist Supervisor

Family Support Services of North Florida, Inc.
Job Location:  
Date Posted:  


Job Level:  
Not Specified
Job Category:  
Not Specified
Job Status:  
Not Specified
Salary Range:  

Not Specified

Job Description:  

Conduct quality case management reviews of the Case Management Organizations to ensure compliance with applicable state and federal regulations and program objectives. Review and evaluate performance regarding fulfillment of contract obligations. Determine quality of care and reports results to oversight groups. Investigate and report on client complaints and incident reports.

Education Requires a Bachelor’s degree from an accredited college or university, focus in social services or a related field is preferred. A Master’s degree from an accredited college or university can substitute for one year of experience.
Experience A minimum of four years experience working with dependent, emotionally disturbed or high risk children and their families. Two years of quality management experience required.

Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:
• Understand and apply applicable rules, regulations, policies and procedures to compliance analysis.
• Understand and apply best practice standards to service delivery.
• Work independently and be self-motivated.
• Train individuals or groups of people.
• Keep scheduled meetings in a timely manner and inform numerous individuals in a required time frame.
• Write minutes to meetings that accurately reflect details of the meeting.
• Create spreadsheets in Excel.
• Organize data into logical format for presentation in reports, documents and other written materials.
• Communicate effectively.
• Solve problems and deal with a variety of variables with a minimum of direction.
• Interpret a variety of instructions furnished in written or oral form.

Knowledge of:
 Child protection and preservation programs
 Principles and techniques of effective communication
 Principles of human behavior, learning and communication
 Principles, methods and techniques of training and instruction.
 Methods of data collection and analysis.
 Florida child welfare system, including statutes.
Other Requirements • Clear a Level II background screening.
• Clear a reference check (professional and personal).
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Records check.
• Provide proof of, and maintain a minimum personal auto liability insurance level $100,000/$300,000.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit

Licensure, Certification, and/or Registration Valid driver’s license.
Job Duties
Essential Duties % of Time
Conduct quality case management reviews and interviews case participants to evaluate quality of care. 5%
Analyze reports and assist in monitoring data integrity and report to the Director of Quality Management. 15%
Assist in determining compliance with contractual requirements and assist in providing training to improve performance. 15%
Conduct quality case management staffings which include but not limited to recognizing situations that require exceptional placement, including monitoring of placement with accurate documentation of case notes. 5%
Conduct investigations into client complaints and assist in the review, research, and tracking of incident reports. 10%
Assist the Case Management Organizations in quality improvement planning to ensure compliance with applicable state and federal regulations and program objectives. 15%
Assist child welfare professionals in implementing and providing guidance on Child Protection Transformation activities. 15%
Supervises and provides guidance of staff responsible for quality management and compliance activities. 20%
Perform other duties. As needed.

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