Child Welfare League of America Making Children a National Priority


Child Welfare League of America Making Children a National Priority
About Us
Special Initiatives
News and Media Center
Research and Data
Conferences and Training
Culture and Diversity
Support CWLA
CWLA Members Only Content

Home > Consultation and Training > National Center for Field Consultation > Areas of Consultation


Continuous Quality Improvement

Over the past decade, the need for better and more accurate information concerning the effectiveness and efficiency of services has increased dramatically due to a number of factors, including the insistence of national accrediting organizations that agencies meet best practice standards for quality improvement activities and outcomes management. Examples of national accrediting organizations are the Council on Accreditation for Children and Family Services (COA) and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

To assist organizations with the creation and implementation of continuous quality assurance programs, NCFC provides an array of training and technical assistance that includes assisting organizations in assessing all related continuous quality improvement elements, including:
  • management information system needs and design,

  • development and implementation of comprehensive quality improvement processes, and

  • outcomes management strategies.
NCFC consultants work with program staff to develop tools and protocols for service outcome effectiveness, stakeholder participation, long- and shortterm strategic planning, reviews of client case records, risk management reviews, stakeholder satisfaction surveys, corrective actions plans, as well as provide training in all areas of continuous quality improvement to help stakeholders understand, manage, and incorporate quality improvement tools and approaches.


For more information about the consultation services offered by NCFC, contact the Intake and Project Development Manager at 978/365-5068 or e-mail

 Back to Top   Printer-friendly Page Printer-friendly Page   Contact Us Contact Us




About Us | Special Initiatives | Advocacy | Membership | News & Media Center | Practice Areas | Support CWLA
Research/Data | Publications | Webstore | Conferences/Training | Culture/Diversity | Consultation/Training

All Content and Images Copyright Child Welfare League of America. All Rights Reserved.
See also Legal Information, Privacy Policy, Browser Compatibility Statement

CWLA is committed to providing equal employment opportunities and access for all individuals.
No employee, applicant for employment, or member of the public shall be discriminated against
on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, or
any other personal characteristic protected by federal, state, or local law.