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Home > Consultation and Training > National Center for Field Consultation > Areas of Consultation

 
 

Continuous Quality Improvement

Over the past decade, the need for better and more accurate information concerning the effectiveness and efficiency of services has increased dramatically due to a number of factors, including the insistence of national accrediting organizations that agencies meet best practice standards for quality improvement activities and outcomes management. Examples of national accrediting organizations are the Council on Accreditation for Children and Family Services (COA) and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

To assist organizations with the creation and implementation of continuous quality assurance programs, NCFC provides an array of training and technical assistance that includes assisting organizations in assessing all related continuous quality improvement elements, including:
  • management information system needs and design,

  • development and implementation of comprehensive quality improvement processes, and

  • outcomes management strategies.
NCFC consultants work with program staff to develop tools and protocols for service outcome effectiveness, stakeholder participation, long- and shortterm strategic planning, reviews of client case records, risk management reviews, stakeholder satisfaction surveys, corrective actions plans, as well as provide training in all areas of continuous quality improvement to help stakeholders understand, manage, and incorporate quality improvement tools and approaches.

Contact

For more information about the consultation services offered by NCFC, contact the Intake and Project Development Manager at 978/365-5068 or e-mail ncfc@cwla.org.


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