Child Welfare League of America Making Children a National Priority

 

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Home > Consultation and Training > National Center for Field Consultation > Areas of Consultation

 
 

Marketing and Customer Service

In an increasingly competitive marketplace, what makes an agency stand out? The effective promotion of an organization's programs and services has never been more important.

NCFC assists agencies in examining specific strategies for successfully marketing a child welfare agency or service, including the development of a marketing plan, customer service techniques, and the language of sales. Through consultation and presentations, agencies can learn how to expand their customer base and market share by packaging new and existing services and developing a creative, entrepreneurial approach to marketing efforts in their organizations.

Contact

For more information about the consultation services offered by NCFC, contact the Intake and Project Development Manager at 978/365-5068 or e-mail ncfc@cwla.org.


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